The SofSense ring might not be fully sealed, so there could be a leak.

Check to see if the ring is fully attached to Fiera. If the ring is attached properly, you should see a pin-size hole visible and unobstructed in the center of the ring. If still an issue, plain water or a water-based lubricant may help achieve a better seal. Always try turning off the product, turning it back on, and trying again if you have any problem.

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