What is Fiera's Warranty?

Warranty Terms & Conditions

Under our Limited 1 year Warranty (this “Limited Warranty”), Nuelle warrants to the original purchaser (“you”) that the Fiera® (the “Fiera Product”) will be free from defects in materials and workmanship, under normal use and conditions, for a period of one year from the date of original purchase from fiera.com or an authorized retailer (the “Warranty Period”). This Limited Warranty cannot be transferred with the sale, rental, lease, or other transfer of the Fiera Product to any other person or entity. This Limited Warranty is valid only in the United States of America. This Limited Warranty does not cover damage caused by accident, misuse, normal wear and tear, improper care, unauthorized maintenance or repair, or failure to follow the written instructions for use of the Fiera Product. Improper or incorrectly performed maintenance or repair voids this Limited Warranty. The Fiera Product may not be submerged in water or other liquids, used with a silicone-based lubricant, used with a charging cable other than the one supplied with the Fiera Product, or inserted into any part of the body. Doing so voids this Limited Warranty. This Limited Warranty only covers the Fiera Product itself and the charging cable supplied with it. This Limited Warranty excludes the SofSense™ rings, and all other parts, components, and accessories, all of which are provided “AS-IS” without warranty of any kind. If the Fiera Product proves to be defective and the warranty claim was properly made within the Warranty Period, Nuelle will, at its option, either (i) repair the Fiera Product, (ii) replace the Fiera Product with a new Fiera Product, or (iii) refund the actual price paid to Nuelle for the Fiera Product, less any rebates or other credits, in the form of original payment or by check, and Nuelle will also reimburse you for any reasonable shipping charges you incurred in returning the defective Fiera Product. In the event the Fiera Product is repaired or replaced, the Warranty Period will not be extended. If you wish to make a claim under this Limited Warranty, you must first contact Fiera’s customer support department with your order number and the reason for your claim. If your claim is made during the Warranty Period and is otherwise appropriate under this Limited Warranty, Nuelle’s customer support department will provide you with a Return Merchandise Authorization number (RMA) and Nuelle’s mailing address for warranty claims. You may then make your claim by sending to Nuelle, within the Warranty Period: (1) proof of purchase in the form of the shipping invoice or store receipt (which must include the date of purchase and purchase price), (2) the RMA number, (3) a description of the claimed defect, and (4) the Fiera Product you are claiming is defective. The Fiera Product must be properly packaged and, together with the rest of the claim materials, delivered to Nuelle at the warranty claims mailing address provided to you by Nuelle’s customer support department. Nuelle does not accept responsibility for the Fiera Product being lost, damaged, or delayed in transit. You will need to comply with Nuelle’s written instructions for use of the Fiera Product, and not misuse the Fiera Product, fail to properly care for it, or improperly maintain or repair the Fiera Product. You should save your receipt or invoice, since you will need to provide that to Nuelle in order to make a claim for warranty coverage. TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, ANY STATUTORY, OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE ARE HEREBY DISCLAIMED AND, IF THEY CANNOT BE DISCLAIMED, SHALL TERMINATE AT THE END OF THE WARRANTY PERIOD, AND ALL SUCH WARRANTIES ARE HEREBY DISCLAIMED WITH RESPECT TO ALL PERIODS AFTER THE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. This Limited Warranty is Nuelle’s only express warranty, and is Nuelle’s entire obligation, and your sole remedy, for any defects. In no event will Nuelle be responsible for reimbursing you for any amount greater than the original purchase price, plus any covered return shipping charges. IN NO EVENT WILL NUELLE BE LIABLE FOR ANY OTHER DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or by territory.


Due to the intimate and personal nature of the products, we do not have any kind of satisfaction guarantee. No medical claims are implied or warranted by the use of this product. The Fiera® is not intended for medical use. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, the Fiera should not be used on swollen or inflamed areas of skin.

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